Frequently Asked Questions
Our return policy lasts for 30 days. To be eligible for a return, the item should be in its original retail packaging and we require a receipt or proof of purchase. You will be responsible for paying for your own shipping costs for returning your item. We do not provide a refund for items returned more than 30 days after delivery or if the item is not in its original condition. Refunds will be processed and automatically applied to your original method of payment. Sale items cannot be refunded. We only replace items if they are defective or damaged.
We deliver to the GCC countries: UAE, Saudi Arabia, Kuwait, Bahrain, Qatar, and Oman, shipping from Dubai. Free shipping is available for UAE orders over AED 200 and GCC orders over AED 1,000. Orders are processed within 1 business day, with delivery times varying by location. We provide tracking information via email once shipped. For damaged items, please contact the carrier for claims. Our Return & Refund Policy outlines return procedures.
Hyperice products are designed to enhance recovery, improve mobility, and reduce muscle soreness. Our innovative technology, such as the Hypervolt massage gun and Normatec recovery systems, utilizes vibration and compression therapy to promote blood flow, alleviate tension, and accelerate recovery, making them ideal for athletes and fitness enthusiasts.
To use the Hypervolt, turn it on and select your desired speed setting. Glide the device over sore or tight muscles, applying gentle pressure. Focus on areas that need relief for 1-2 minutes. Always keep the device moving to avoid overstimulation of any one area. It's perfect for pre-workout warm-ups or post-workout recovery.
The Normatec recovery system is a dynamic compression device designed to enhance recovery through a patented pulse massage pattern. It helps to reduce muscle soreness, improve circulation, and speed up recovery time. Ideal for athletes, it can be used after workouts or competitions to promote optimal recovery.
Yes, Hyperice products are suitable for all fitness levels, from beginners to professional athletes. They can be used to aid recovery, improve flexibility, and enhance performance, making them beneficial for anyone looking to maintain or improve their physical health.
The frequency of use depends on your activity level and recovery needs. For general maintenance, using products like the Hypervolt or Normatec 2-3 times a week can be effective. After intense workouts or competitions, daily use may be beneficial to alleviate soreness and promote recovery.